Booking terms.
Made clear.

01

Scope of these terms

These Booking Terms and Conditions apply to private day journeys and other tourism-animation services designed and operated by BLU CORA BESPOKE TRAVEL SOCIEDADE UNIPESSOAL LDA, trading as BLU COSTA TRAVEL CURATION (“BLU”, “we”, “us”).

BLU is registered as a tourism-animation company under RNAAT 36/2026. These terms do not cover package travel, multi-day packages, accommodation reservations, the separate sale of passenger transport or tickets, or any other service reserved to registered travel agencies. Transport may be included only when it is an ancillary part of a BLU activity and is provided in accordance with Portuguese law.

The description, inclusions, exclusions, date, start time, meeting or pickup point and price shown in your written proposal or booking confirmation form part of your contract with BLU. If a specific booking confirmation expressly differs from these terms, the expressly agreed booking condition prevails.

02

Booking and payment

A request or provisional hold is not a confirmed booking. Your booking is confirmed only when BLU has sent written confirmation and received full payment, unless BLU agrees otherwise in writing.

Prices are stated in euros and include the taxes expressly indicated at the time of booking. Only the services listed as included are part of the price. Personal expenses, meals, gratuities, admission charges and other items are excluded unless the confirmation says otherwise.

The person making the booking confirms that they are authorised to book for every guest named and will share these terms and all practical information with them. That person is responsible for the accuracy of the information supplied.

Where a consumer books at a distance, the usual 14-day right of withdrawal does not apply to leisure services that are to be provided on a specific date or during a specific period. The cancellation policy below therefore applies from confirmation, without limiting any other mandatory consumer right.

03

Cancellation by the guest

Cancellation must be sent to hello@blucostatravel.com. It takes effect when BLU receives the message. Times are calculated using mainland Portugal time and the confirmed start time.

Some optional elements involve costs that a supplier makes non-refundable. BLU will identify any such exception and its amount before confirmation. Once accepted and incurred, that amount remains payable even when the standard BLU cancellation charge would otherwise be zero.

Where a refund is due, BLU will return it to the original payment method, normally within 14 days. Bank or currency-conversion differences outside BLU’s control are not refundable.

04

Changes to a confirmed booking

Please request changes in writing as early as possible. Changes are subject to availability and are confirmed only in writing. Any additional price or disclosed supplier cost must be paid before the revised service begins.

A request to move the booking to another date made more than 72 hours before departure will be considered in good faith but cannot be guaranteed. Within 72 hours, a date change is treated as a cancellation and new booking unless BLU agrees otherwise in writing. A reduction in guest numbers does not automatically reduce a private journey’s price.

05

Late arrival and no-show

Please be ready at the confirmed place and time. If you are delayed, contact BLU immediately by telephone or WhatsApp at +351 91 578 4212.

BLU will wait for 15 minutes after the confirmed start time. A journey started late may be shortened so that it finishes at the scheduled time, without a price reduction. If no guest has arrived or contacted BLU by the end of the waiting period, the booking is treated as a no-show and 100% of the price is retained. Waiting longer is at BLU’s discretion and may involve an additional charge agreed with the guest.

06

How journeys operate

Routes and timings are thoughtfully planned but may need to change because of weather, traffic, closures, strikes, public events, safety concerns or circumstances beyond reasonable control. BLU may make a reasonable change that preserves the character and value of the journey. We will tell you as soon as reasonably possible.

If BLU must make a material change before the journey, you may accept the alternative or receive a refund for the affected BLU service. If BLU cancels and cannot offer a suitable alternative, BLU will refund the amount paid for the cancelled service. BLU is not responsible for independent arrangements or consequential costs, except where liability cannot lawfully be excluded.

We may use qualified guides, drivers, venues and other independent providers. Their own reasonable safety and access rules apply. Any material supplier-specific booking condition will be disclosed before confirmation.

07

Guest responsibilities

Guests must provide accurate contact details and tell BLU before booking about mobility requirements, allergies, medical considerations or other needs that may affect safe participation. BLU will explain whether the proposed activity can reasonably accommodate them, but guests remain responsible for deciding whether participation is suitable and for following safety instructions.

Children must be accompanied by a responsible adult. The booking contact must confirm children’s ages so that appropriate seating, access and activity requirements can be checked.

Guests are responsible for passports, visas, travel insurance, personal belongings and arriving at the agreed place on time. BLU may refuse or end participation where conduct is unsafe, unlawful, seriously disruptive or abusive. No refund is due in those circumstances, without prejudice to mandatory consumer rights.

08

Liability and insurance

BLU will provide its services with reasonable skill, care and diligence. Nothing in these terms limits rights or liability that cannot be limited under Portuguese or applicable EU law, including liability for death or personal injury caused by negligence, fraud or wilful misconduct.

Subject to those mandatory protections, BLU is not liable for loss caused by the guest, an unrelated third party, or unavoidable circumstances that BLU could not reasonably prevent. A service provider remains responsible for the services it directly supplies, while BLU remains responsible for its own legal obligations.

BLU maintains the mandatory civil liability and personal accident insurance required for its registered tourism-animation activities with Allianz Portugal, S.A. Policy details are available upon request. Guests are strongly encouraged to hold appropriate personal travel insurance, including cancellation, medical care and personal belongings cover.

09

Bookings through travel advisors

These traveler terms also apply when a travel advisor or other professional intermediary books a BLU service for a guest. The advisor must provide the guest with these terms and all booking information before confirmation and is responsible for passing communications and payments accurately and promptly.

Commercial arrangements between BLU and the advisor—including rates, commission, payment responsibility and cancellation administration—are governed by the separate written B2B agreement or confirmation. They do not reduce the guest’s mandatory consumer rights.

10

Questions, complaints and dispute resolution

Please raise any concern during the journey when possible so that we have an opportunity to help. Formal complaints should be sent promptly to hello@blucostatravel.com, with the booking reference and relevant details.

For eligible consumer disputes in the Lisbon Metropolitan Area, consumers may contact the Centro de Arbitragem de Conflitos de Consumo de Lisboa. Information about all recognised Portuguese consumer-dispute entities is available from the Direção-Geral do Consumidor.

Consumers may also submit a complaint through Portugal’s official Electronic Complaints Book.

These terms are governed by Portuguese law. Portuguese courts have jurisdiction, without removing any mandatory right a consumer may have to bring proceedings in another competent court under applicable consumer law.

11

Company details

BLU may update these terms when its services or applicable requirements change. The version in force when a booking is confirmed will apply to that booking unless a later change is required by law or expressly agreed.